Store Policy



Process

Processing time: Orders will be shipped out in 1-2 business days (excluding any statutory holidays in Canada).

Delivery Method: Standard shipping is expected to take between 4-14 days.


Shipping & Tax

Shipping within Canada includes insurance.

Delivery Options Delivery Cost Delivery Processing Time Expected Delivery Time
Free - $75 and above Free 1-2 business days 4-14 business days
Standard roughly $8.99 1-2 business days 4-14 business days
Express roughly $14.99 1-2 business days 2-7 business days

By law, we are responsible for collecting and remitting HST/GST for purchases made by Canadians. The following chart show the rate of tax that will be collected by province.

Province HST/GST Rate
Alberta 5%
British Columbia 12%
Manitoba 13%
New Brunswick 15%
Newfoundland 15%
Northwest Territories 5%
Nova Scotia 15%
Nunavut 5%
Ontario 13%
Prince Edward Island 15%
Quebec 14.975%
Saskatchewan 10%
Yukon 5%



Return / Exchanges

Returns and exchanges are accepted when items received within 30 days of the purchase date in its original packaging, unused. All shipping charges are non refundable. All sale items are final sale and are nonrefundable.


Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send notification emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your payment information will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

Contacting Us
If there are any questions regarding this privacy policy you may contact us at support@centralvapecity.com

06/30/2016